FAQ

Frequently Asked Questions

How cold does the ice plate actually get?

The semiconductor plate drops to around 50°F (10°C) within 3 seconds of switching it on — cold enough to feel instant relief on your neck, wrists, or face.

How long does the battery last?

Up to 10 hours on lower speeds, 3–4 hours at full turbo with the ice plate running. It recharges over USB-C in about 2 hours and can top up your phone in a pinch.

Is it loud?

At low speeds it's whisper-quiet — suitable for an office or library. Full turbo sounds like a small desk fan.

How long does shipping take?

Orders ship within 24–48 hours and typically arrive in 6–10 business days. US shipping is free on every order.

What if it doesn't work for me?

Every order is covered by our 30-Day Sweat-Free Guarantee. If PocketAIR doesn't keep you cooler, email us for a full refund — no questions, no return hassle.

How do I clean it?

Wipe the ice plate and grill with a dry or lightly damp cloth. Do not submerge it in water.